What Happened to ImageNow? (And Why It Matters More Than Ever)

For years, ImageNow was the gold standard in document management—powering workflows in higher education, healthcare, government, and more. It became a trusted system across campuses and enterprises, managing everything from student transcripts to HR files. But somewhere along the way, the name “ImageNow” started to fade from product pages and login screens.

So… what happened to ImageNow?

The short answer: it evolved.

The long answer? It became Perceptive Content—and that evolution, backed by Hyland and supported by expert partners like Shamrock Solutions, means the platform is more powerful and more future-ready than ever.

Learn More Here

A New Name, A Deeper Mission

ImageNow didn’t disappear—it grew. As Perceptive Software expanded its offerings and capabilities beyond image capture and storage, “ImageNow” simply couldn’t capture the full story anymore. Document routing, advanced workflow automation, integrations with SIS, ERP, and EMR platforms—these weren’t just add-ons. They became the foundation of modern enterprise content management (ECM).

To reflect that, the platform was renamed Perceptive Content. It marked a strategic shift: from document storage to intelligent content processing.

What Changed Under Hyland?

In 2017, Hyland acquired Perceptive Software from Lexmark, ushering in a new chapter. Some customers worried it would lead to the platform being sunset or ignored. But that hasn’t happened.

Instead, Hyland has continued to support and enhance Perceptive Content—investing in compatibility, integration frameworks, cloud-readiness, and improved security. While other ECM systems have come and gone, Perceptive has remained a reliable, enterprise-grade solution with a loyal customer base.

Hyland’s stewardship has brought stability, stronger security postures, and better alignment with long-term digital transformation strategies. But the key takeaway? The platform is still here—and it’s still evolving.

Why This Still Matters

If your institution is still using ImageNow—or if you’ve only recently realized it’s now called Perceptive Content—you’re not alone. Many organizations are quietly relying on versions that are years behind, or running on outdated infrastructure that limits growth.

That’s not a knock—it’s a testament to the platform’s original strength. But it’s also a warning sign. Without updates or strategic expansion, you're missing out on new functionality, integrations, and performance improvements that could help your team move faster and smarter.

Shamrock’s Role: A Guide with History

Here’s the good news: you don’t have to figure this all out on your own. Shamrock’s leadership and technical team includes people who have been supporting this platform since the ImageNow days, long before Hyland came into the picture.

We’ve helped hundreds of institutions modernize their environments, plan upgrades, integrate with mission-critical systems, and unlock new use cases across departments.

We understand the emotional and operational weight of “legacy” systems. But we also know how to make those systems perform like modern solutions—with minimal disruption and maximum ROI.

Still the Right Horse to Bet On

Perceptive Content may have outgrown the ImageNow name, but its core value remains the same: it brings structure to your documents, clarity to your workflows, and confidence to your compliance.

With Shamrock at your side, you're not just maintaining a system—you’re future-proofing it.

So yes, ImageNow is still here. It just goes by a new name. And it matters more than ever.