RPA Can Help Your Organization During Uncertain Times

COVID-19 has flipped the working landscape for organizations across the entire world. During this

historic business environment it is more important than ever to ensure your company's employees have access to important data from anywhere. Information needs to be available electronically, it has to be secure, and automation capabilities need to be driving your critical business processes to maintain productivity. One area that is currently trending heavily and one where many of our customers have started to invest is centered around Robotic Process Automation (RPA). For many, this is still a novelty and there is much uncertainty surrounding the topic.

What is RPA?

Lets start here - Robotic Process Automation is a technology that allows anyone today to configure

computer software, Robot or as commonly referred to a “BOT” to emulate and integrate the actions of a human interacting within digital systems to execute a business process. BOTs facilitate inter application messaging, manipulate data and output, or trigger responses. Many often ask, “how is this different from other automation tools we’ve utilized previously?” This is a great question. RPA allows organizations to automate at a fraction of the cost and time previously encountered. RPA is also non-intrusive in nature and leverages the existing infrastructure without causing disruption to underlying systems, which would be difficult and costly to replace. Simply put, RPA robots are capable of mimicking many–if not all–human user actions.

How can my organization use RPA?

Another great question. Essentially, any high-volume, business-rules-driven, repeatable process qualifies for automation. There are numerous use cases and quite honestly the possibilities are endless. Industry specific use cases include, but are not limited to:

• Accounts Payable & Receivable

• Invoice Processing, Requisition to Purchase Order

• Payroll

• Hiring

• Onboarding

• Offboarding

• Customer Service

• Banking – Frauds Claim Discovery

• Insurance – Claims Processing

• Healthcare – Reports Automation

• Manufacturing – Bills of Material Generation

• Higher Education – Student Account Creation & Offboarding

What are the benefits of implementing an RPA Solution?

Now more than ever, organizations around the world are turning to automation to become faster and more agile in the face of increased demand and rapidly changing environments. The benefits of implementing RPA include:

• Improved Accuracy – the right result, decision or calculation the first time

• Consistency – Identical process and tasks reducing output variation

• Audit trails – Ability to provide documentary evidence of the sequence of activities that have affected at any time a specific operation, procedure, or event.

• Increased Productivity – freeing up employee time for more business-critical tasks

• Reliability – 24/7, 365, no days off

• Flexibility – Can be easily created and recreated which allows for scalability

• Low Risk – non invasive technology that can work hand-in-hand with existing systems

What does it all mean?

These are most definitely uncertain times. Many of you are tasked with ensuring your organization’s

mission-critical systems and processes don’t skip a beat during a global pandemic. RPA is offering relief to overwhelmed organizations and has already been implemented across a multitude of companies worldwide. For many, this rapid of a change can be frightening. Nonetheless, enabling RPA to handle any processes will not only transform and streamline your organization’s workflow. It will allow for superior scalability and flexibility within the enterprise, doubled by fast, tailored response to specific needs.

Aaron Davis, Account Executive