OVERVIEW
The Solution Engineer is part of the technical support and software upgrade team, providing professional services for enterprise grade intelligent automation software systems. The Solution Engineer is involved in all areas of application upgrades and support.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Have familiarity with Perceptive Content (formerly ImageNow), Hyland OnBase, Docuware, and/or Ephesoft technologies
Experience in Perceptive Content (formerly ImageNow) is strongly encouraged and preferred
Technical aptitude navigating enterprise server architecture and database management systems
Ability to manage multiple software upgrade projects at once
Understand client support needs and how they translate in application features
Collaborate with the Shamrock team members through Jira to for new and existing customer projects and support requests
Perform high-quality support and technical troubleshooting analysis
Perform unit and integration testing
Troubleshoot and debug applications
Collaborate with senior leadership on strategies, high-level projects, and generation of profitable revenue growth
Work as an effective team member, liaising with others and contributing to our overall customer experience
Other duties as necessary