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PIH Health | Good Samaritan Hospital

Connecting radiology systems and creating a proactive approach to ECM

Good Samaritan Hospital is a 408-bed tertiary care facility offering some of the most comprehensive care in Los Angeles. Specializing in cardiac, orthopedic, oncologic, ophthalmologic, and women’s services, Good Samaritan Hospital offers various medical and surgical programs in its centers of excellence. Learn more at



Client Focus: Healthcare

Business Location: Los Angeles

Shamrock Services & Solutions:

  • Remote Administration

  • Support

  • Workflow Design

  • Integration/Content Services

Project Focus: Radiology, Registration, Scheduling

pain points

  • Integration between Perceptive Content and MEDITECH EHR "very ugly and messy".

  • IS/IT team found administering Perceptive Content too difficult and time-consuming internally.

  • Only reactive changes were implemented - full benefits of Perceptive Content were not realized.


  • Hospital eliminated unnecessary workflow steps and leveraged HL7 ADT data for automation.

  • Shamrock jumped in immediately to provide support and remote admin services and collaboration.

  • Shamrock helped the hospital plan for and implement new efficiencies that add value to their ECM investment.

Success Story

When Good Samaritan Hospital first chose the Perceptive Content (then ImageNow) enterprise content management system more than a decade ago, Shamrock’s founder and CEO Rob Albright was on the original implementation team.


In the ensuing 10+ years, Good Samaritan has greatly benefited from the faster processes, increased productivity, and other advantages that Perceptive Content delivers in administrative and clinical departments. But, the hospital’s IS/IT team realized that with so many systems to manage, they needed some extra help with managing their ECM project.


It was only natural for Good Samaritan to reengage with Shamrock, a leading provider of content services, custom solutions, software, support, and professional services for ECM, ERP and business systems.


“One of our analysts reconnected with Rob and it soon became clear that Shamrock was the best partner to help us support Perceptive Content going forward,” said Craig Bremner, IS project leader at Good Samaritan.


If we ever had a problem with Perceptive Content, they'd be able to fix it.

- Craig Bremner, Information Systems Project Leader

Connecting Radiology Systems

Shamrock helped Good Samaritan successfully implement enhancements in the radiology department, where the hospital needed to simplify and tighten integration with their MEDITECH EHR system.


“The integration between our radiology systems and Perceptive Content used to be very ugly and messy,” Bremner said. “With the help of the Shamrock team, the new way is much smoother and cleaner. We were able to eliminate unnecessary workflow steps and take more advantage of HL7 ADT information flowing into our Perceptive system by using certain events to trigger document flow through and out of workflow.”


After Good Samaritan’s IS/IT team lost their dedicated Perceptive Content administrator, Bremner became the lead point for making changes when he received functionality requests from internal customers. The trouble, though, was time.

“When our Perceptive Content administrator left and we weren’t able to find a replacement, I soon realized that I didn’t have the bandwidth to manage the system,” Bremner said. “It would be very difficult to find someone with the required level of expertise, and there would be a steep learning curve.”


“We can’t afford to wait for somebody to get up to speed,” Bremner added. “Shamrock was able to jump in, provide ongoing support and collaborate with my team on specific projects. We’ve also signed a contract for them to do remote administration, as we don’t have the capacity to do it.”


Shamrock is going to help make the system even more effective and impactful.

- Craig Bremner, Information Systems Project Leader

A Proactive Approach to ECM

Shamrock's involvement enables Bremner and his team to focus on other systems and initiatives while being proactive in how they manage their ECM system.


“After our Perceptive Content administrator left, we could only react to problems and weren’t able to do much with the system,” Bremner said. “Now that Shamrock has come alongside us, we can make use of their expertise and start looking at new and better ways to use it, without having to add additional resources.”


Today, Perceptive Content is integral to key workflows in a wide range of departments at Good Samaritan, from radiology to scheduling to registration, to name just three. Moving forward, Bremner believes that Shamrock will help the hospital tap into the full potential of the system.
“Perceptive Content makes information available to people when they need it, and it is tied in with our MEDITECH system,” Bremner said. “Shamrock is going to help make the system even more effective and impactful.”


“If we ever had a problem with Perceptive Content they’d be able to fix it, and they’re helping us look to the future with our ECM project,” Bremner said. “They’re responsive and knowledgeable, and we have a very positive relationship.”

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